Cancellation and Refund Policy

At Gymsewa, we offer our services on a subscription basis, with payment options available on a monthly, quarterly, half-yearly, or yearly basis. This policy outlines the terms regarding subscription cancellation and refunds.

1. Subscription Cancellation

Once a subscription is initiated, it is considered active and will remain so for the entire duration of the selected period (monthly, quarterly, half-yearly, or yearly).

Users have the option to pause their subscription or raise a request for cancellation, which will be effective from the next billing cycle.
If a user chooses to pause or cancel a subscription, they must do so before the next billing date to avoid charges for the following subscription period.

2. Non-Refundable Policy

All subscription fees are non-refundable once payment is successfully processed.
There will be no refunds or credits for partial subscription periods or unused services during the active subscription.
In the case of accidental or duplicate payments, please contact our support team immediately at support@gymsewa.com, and we will investigate the issue on a case-by-case basis.

3. Modification of Subscription Terms

Users may modify their subscription plan (e.g., switch from monthly to yearly) at any time. However, any changes will take effect at the start of the next billing cycle, and no prorated refunds will be provided for the current cycle.

4. Refund Exceptions

Refunds will only be provided in cases of fraud, technical issues preventing access to the service, or billing errors on our part.

5. Refund Timeline

If a refund is approved, the time taken to process the refund will depend on the payment gateway used. Typically, refunds may take 5 to 10 business days to reflect in the user’s account after approval.

Users are encouraged to contact their bank or payment provider for any further inquiries regarding the processing time.

If you have any questions regarding this policy or need assistance, please contact us at support@gymsewa.com.